Experts agree that internet users consider online reviews as one of the most trustworthy sources to determine a company’s reputation. As a moving company, you will move hundreds of families every year. When potential customers are looking to utilize the services of a moving company, they will want to know they are dealing with a reputable mover, since they are trusting the company with their most valuable possessions. This trustworthiness is most easily built through a collection of positive third party reviews.
What Is Online Reputation Management?
Online reputation management is a proactive measure that influences the way your moving company is viewed by potential clients online. This service includes actively monitoring websites such as Facebook, Yelp, Google+, Angie’s List, MyMovingReviews.com, MovingScam.com, RipOffReport.com, ReviewAMover.com, ReviewsOnMovers.com, and more for positive and negative reviews. Although negative reviews may seem damaging, the best way to mitigate the poor reviews is to deal with the problems before they reach other customers. The freedom for customers to post whatever content they want online has increased the risk many businesses face. You’ll want to limit this potential damage. The best way to do this is by hiring Marketers For Movers because we know how to maintain your company’s reputation effectively with our on-site customer survey to protect you.
Reputation Management Services
Marketers For Movers is an expert in reputation management for moving and storage companies. In today’s market, the future of your company may be dependent on online reviews, so you’ll want to hire professionals to manage your ratings in real time. We have systems in place to monitor any ratings and reviews posted on all websites relating to your business and service so no review message slips through the cracks. With a proven strategic plan of action, we will work with your company to handle any negative reviews, and help boost the positive ones. Not only will this service protect your reputation, it will secure future customers and help you stand out from your competitors. Moving can also be a very stressful experience for customers, making it even more important for these businesses to stay on top of what is said by customers.
- What is reputation management? Reputation management is a public relations term that refers to managing or controlling your reputation, or public opinion on your business. In our digital world, this mostly happens online. Examples of reputation management include monitoring and responding to reviews, social media management and response, competitor research, tracking mentions of the company and staying on top of the latest trends in your industry.
- As a mover, do I need reputation management? Moving and storage relies heavily on reviews. A negative or falsified review will drive potential customers away. Either you need to monitor and respond to reviews or hire an agency that will do that for you.
- How can I guarantee good reviews? The best thing you can do is be proactive before the customer even writes a review. Answering the phone and providing great customer service is a great way to be proactive and avoid negative reviews, so stay close to your customers to prevent this. Of course, there is always the possibility that an irate customer will write a negative review no matter what. We can respond to that negative review, or coach you on how to respond in a professional manner.
- Do you offer review monitoring services? Essentially, yes. That’s what reputation management is. We monitor popular review sites such as Facebook, Google, Yelp. Angie’s List and MyMovingReviews.com. We will give you a rundown on positive and negative reviews, and respond or provide coaching on how to respond to negative reviews.